I am a user of Ava.
I am performing general care with the robot on location.
I am responsible for the technology, or I support caretakers and remote users.
Video conferencing provided by Ava Robotics within the iOS and Web apps uses Cisco Webex technology. Please find below two links relevant to Webex HIPAA compliance.
Customers managing their own video infrastructure with Ava or using other services complementary to Ava should seek advice from their providers for these services.
The following Tech Note details cleaning recommendations beyond the standard procedures documented in the Caretaker Guide
VIDEO CODEC INFO
Resources to help with configuration of video codec in Ava Telepresence Robot. See Installation and Configuration Guide for instructions.