We are living in uncertain times with the recent declaration of a global coronavirus pandemic. Organizations are struggling with how to keep business going while keeping customers, partners, and employees safe.
This space will be used to update our customers and partners about the Ava Robotics response to the increased demand for telepresence robots as a result of global COVID-19 travel restrictions and expanded remote work requirements.
Operational Update
As of this week, all Ava team members, with just a few exceptions, are working from home and following guidelines to stay healthy while supporting our customers.
As expected, Ava Telepresence usage rates are up worldwide. We are expanding performance monitoring of our applications and working with 3rd party providers to ensure the best experience and increased capacity for the Ava installed base.
Customer Support
Please continue to reach out to our team as you normally would. We are here to support you. In addition, if you or anyone in your organization require assistance, additional end-user support, or telepresence best practices training as you bring new users online, please contact us at support@avarobotics.com and we will be happy to help.
New Deployments
We are working with customers and partners to accelerate new Ava Telepresence deployments to meet the expanding demand for remote work. If you would like to discuss timelines and options, please contact your Ava project manager or customer representative.
Stay well and let us know what we can do to support your remote work plan.