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Salmon Health + Ava: Facilitating Care Communication

Back in April, when Covid19 was reaching its first peak, Massachusetts Governor Charlie Baker called on called on SALMON Health and Retirement’s Beaumont at Worcester community to become the nation’s first COVID-19 treatment and recovery center for seniors. In response, Salmon Health deployed an Ava Telepresence Robot to help the community reduce exposure, preserve PPE, and enable safe, user-friendly visitation. Residents and staff became increasingly comfortable and confident having "Lindsay" around to help them access and provide the care, communication, and support they needed.

As "Lindsay" becomes a more familiar, comforting, and proven member of the team at the Worcester community, Salmon released a follow-up story to discuss the ongoing benefits and positive results: expansion of usage and users, growing confidence, and longer term intentions for the robot.

According to Executive Director at Beaumont at Worcester, Shawn Neville, the robot is “still really helpful in PPE conservation and to any of the patients that need to be in the quarantine areas.” Lindsay has proven versatile; Neville reports “she” is also being used by social workers, case managers, and dietitians for care and interviews. The robot acts as the facilitator of care communication—patients and residents are still being cared for on a personal level by staff while Lindsay provides additional safety measures in order to do so.

Providing Salmon Health with a solution in response to a unique set of circumstances served as our introduction--a phase one to address short term needs. What happens after this discovery period is what begins to influence not only one community, but an entire industry. Seeing our customers put the vision of robots coexisting in the workplace into practice is what it's all about. And in the case of long term care facilities, the difference it makes is truly human and personal.

Although Covid19 remains a worldwide issue, the initial shock and short-term response phase is over. As virtual and telehealth solutions become more widely implemented, communities and facilities continue to experience financial, resource, IT, and patient/resident benefits, leading to accelerated adoption of new technologies and cultural acceptance.

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